Privacy Policy
Release date: 08 September 2026
Updated: 03 November 2026
This Privacy Policy explains how KUNDALINI SERVICES LIMITED, operating the CollabNScale brand (“CollabNScale”, “we”, “us”, or “our”), handles personal information collected through the CollabNScale website, registration requests, and communications with our team.
1. Who is responsible for your information?
KUNDALINI SERVICES LIMITED
Suite C, Level 7, World Trust Tower
50 Stanley Street
Central
Hong Kong
KUNDALINI SERVICES LIMITED is the operator of the CollabNScale brand and is responsible for the processing described in this policy, except where a third party acts as an independent controller under applicable law.
Privacy contact: Use Connect with Our Team and select Privacy / Data Request.
2. What information do we collect?
The information collected depends on how you interact with the website and which features have been enabled.
Information you provide may include your name, email address, company, business type, role, location or market, business website, areas of interest, inquiry text, registration details, and correspondence.
Account information, if account functionality is enabled, may include account identifiers, organization membership, access-related information, and preferences.
Technical information may include IP address, browser and device details, page requests, timestamps, approximate technical location, and security or diagnostic logs.
Marketing preferences include your choices about receiving optional newsletters and product updates, together with records needed to administer those choices.
Please avoid sending confidential, sensitive, or unnecessary personal information through general registration or inquiry forms.
3. Why do we use personal information?
We use relevant information to:
- receive and review business and user registrations;
- respond to inquiries, support requests, and privacy requests;
- administer access and accounts if those features are available;
- communicate about the platform or an existing business relationship;
- operate, maintain, improve, and secure our website and systems;
- diagnose technical issues and prevent misuse;
- send newsletters or optional product updates only where a valid marketing basis or consent applies; and
- meet legal obligations and protect lawful rights.
4. What are the legal bases?
Where a legal basis is required, processing may rely on consent, steps requested before entering into a contract, performance of a contract, legal obligations, or legitimate interests where permitted and appropriate.
The applicable basis depends on the activity and the law that applies to you. Optional marketing consent is separate from registration and can be withdrawn without affecting the validity of the original registration request.
7. Who may receive information?
Information may be shared where necessary with providers supporting hosting, website operations, registration processing, security, communications, analytics, and related technical services.
Where enabled, we use Resend to deliver transactional email relating to website forms, such as internal submission notifications and acknowledgments. Resend may process contact details and email content necessary to deliver those messages. Accepted form submissions and relevant consent records are held in an access-controlled system configured for the website.
Where you have accepted analytics, Google receives the technical usage information described in section 6 as the provider of Google Analytics 4.
Information may also be disclosed where legally required or to protect rights and security. A provider's legal role depends on the actual service arrangement and applicable law.
8. International processing
Information may be handled in Hong Kong or in other locations used by our service providers. Transactional email delivery through Resend may involve processing in locations used by Resend and its service providers, subject to the verified configuration and contractual terms.
Where applicable law requires safeguards for international transfers, we will apply appropriate measures based on the actual processing arrangement.
9. How long do we keep information?
We retain personal information for as long as reasonably needed for the purpose collected, taking account of contractual, legal, accounting, security, and operational requirements.
Retention periods depend on the information and the relevant purpose. Registration requests, account information, security logs, and marketing preferences may be subject to different retention rules.
10. How do we protect information?
We use organizational and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure. No online service can be guaranteed completely secure.
11. What rights do you have?
Depending on the laws applicable to you, you may be entitled to request access, correction, deletion, restriction, or portability of your information, object to certain processing, withdraw consent, or complain to a relevant authority.
To make a request, use Connect with Our Team and select Privacy / Data Request. We may ask for information reasonably necessary to verify your identity or authority.
12. External links
The website may link to third-party sites. Those services have their own privacy practices and notices.
13. Children's information
CollabNScale is intended for professional and business use, not for children. We do not knowingly seek personal information from children through the public website.
14. Changes to this policy
We may update this policy when our practices, technology, or legal obligations change. Updates will be identified by a new revision date or other appropriate notice. The release date above identifies the original release supplied for this document.
15. Contact
KUNDALINI SERVICES LIMITED
Suite C, Level 7, World Trust Tower
50 Stanley Street
Central
Hong Kong
For privacy questions, use Connect with Our Team and select Privacy / Data Request.